e2bt Privacy Policy

1 Who We Are

e2bt ("e2bt", "we", "us", or "our") operates the online betting and gaming platform accessible at https://e2bt.onl (the "Platform"). For the purposes of this Privacy Policy, e2bt is the data controller responsible for the personal data of players who register and use the Platform.

This Privacy Policy applies to all users of the e2bt Platform, including visitors who browse without registering, registered players who hold an active account, and former players whose accounts have been closed. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy should be read together with the e2bt Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2 Data We Collect

e2bt collects personal data through several channels: information you provide directly when registering or contacting support, data generated automatically through your use of the Platform, and information supplied by trusted third-party verification and payment partners. The categories of data we collect are set out below.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, mobile number, email address, and chosen username.
• Identity verification (KYC) documents: Copies of your National Identity Card (NID), passport, or other government-issued photo identification submitted to verify your age and identity.
• Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction references. Full payment credentials are handled by our payment partners and are not stored on e2bt servers.
• Communications: The content of messages you send to our support team via email or live chat, including any attachments you provide to resolve a query or dispute.
• Responsible gaming preferences: Deposit limits, session alerts, cooling-off requests, and self-exclusion instructions you set within your account.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, click-stream data, and the URLs from which you navigate to and from the Platform.
• Location data: General geographic location derived from your IP address. e2bt does not access precise GPS location without explicit consent.
• Cookie data: Session identifiers, preference cookies, and analytics identifiers as described in Section 6 of this Policy.

2.3 Data from Third Parties

• Payment processors: Transaction status, payment method type, and fraud-screening signals shared by bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: Confirmation of document authenticity and age verification results from KYC processing partners.
• Fraud and risk partners: Device fingerprinting scores and risk signals used to detect multi-accounting and money-laundering patterns.

3 How We Use Your Data

e2bt uses the personal data it collects for the following purposes. We process each category of data only to the extent necessary for the stated purpose.

Purpose	Data Categories Used
Account creation and management	Registration data, device data
Age and identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals	Payment information, transaction data
Delivering betting and gaming services	Usage data, account data
Customer support and dispute resolution	Communications, account data
Fraud detection and prevention	Device data, payment data, usage data, third-party risk signals
Responsible gaming monitoring	Usage data, responsible gaming preferences
Legal and regulatory compliance	All categories as required
Personalised promotions (with consent)	Usage data, registration data
Platform analytics and improvement	Usage data, cookie data (anonymised)

e2bt does not use automated decision-making or profiling in a way that produces legal or similarly significant effects on players, except where it is necessary for fraud prevention or where you have given explicit consent. Where automated tools are used in fraud screening, you have the right to request human review of any decision that adversely affects your account.

4 Legal Bases for Processing

e2bt relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to enter into and perform the contract between you and e2bt — including account registration, identity verification, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out in the legitimate business interests of e2bt, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your own privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

e2bt does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, SureCash, and partner banks receive transaction data strictly as required to process deposits and withdrawals.
• Identity verification partners: KYC document data is shared with accredited verification services for the sole purpose of confirming your identity and age.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary — typically a pseudonymous player identifier — to deliver their games within the Platform.
• Fraud and security vendors: Anonymised or pseudonymised device and behavioural data is shared with risk-management partners to detect and prevent fraudulent activity, money laundering, and multi-accounting.
• Legal and regulatory authorities: e2bt will disclose personal data to law-enforcement agencies, courts, or regulatory bodies where required by law, a valid court order, or to protect the rights and safety of e2bt and its players.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, player data may be transferred to the acquiring entity, subject to the same data protection obligations described in this Policy.

6 Cookies & Tracking Technologies

e2bt uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant promotions where you have consented to receive them. The main categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential to the basic functioning of the Platform — for example, maintaining your logged-in session and remembering items in your bet slip. They cannot be disabled without impairing core functionality.
• Functional cookies: These remember your preferences such as language selection and responsible gaming settings, so you do not need to re-enter them on each visit.
• Analytics cookies: These collect anonymised data about how players navigate the Platform — pages visited, session duration, and error events — helping us identify areas for improvement. We use first-party analytics tools only; data is not shared with third-party analytics networks.
• Marketing cookies: These are set only with your explicit consent and are used to ensure that promotional communications from e2bt are relevant to your preferences. You may withdraw consent at any time via Account Settings.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent certain features of the Platform from functioning correctly. For a complete list of cookies in use and their individual lifespans, please contact [email protected].

7 Data Retention

e2bt retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or accounting obligations. The following indicative retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory obligation
KYC / identity documents	Duration of account + 5 years after closure	Anti-money laundering compliance
Transaction records	7 years from transaction date	Financial record-keeping requirements
Support communications	3 years from last interaction	Dispute resolution and quality assurance
Usage and analytics data	13 months (anonymised after 30 days)	Platform improvement, legitimate interests
Marketing preferences and consents	Until consent is withdrawn + 1 year	Proof of consent
Self-exclusion records	Duration of exclusion + 7 years	Responsible gaming regulatory obligation

When a retention period expires and no overriding legal obligation exists, e2bt securely deletes or irreversibly anonymises the relevant data so that it can no longer be attributed to an individual.

8 Data Security

e2bt implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all databases containing personal and financial data.
• Role-based access controls ensuring that staff can access only the data required to perform their specific job functions.
• Multi-factor authentication (MFA) for all staff accounts with access to production systems.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Comprehensive activity logging and real-time intrusion detection monitoring.
• Staff training on data protection and information security carried out at least annually.

Despite these measures, no security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, e2bt will notify affected players without undue delay, and in any event within 72 hours of becoming aware of the breach, providing details of the nature of the incident and the steps we are taking in response.

9 Your Rights

As a player on the e2bt Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account. We will respond within 14 business days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data e2bt holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right to erasure: You may request that e2bt delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations that require continued retention.
• Right to restriction: You may ask e2bt to restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that e2bt provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent — particularly for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
• Right to object: You have the right to object to processing carried out on the basis of e2bt's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10 Children & Minors

The e2bt Platform is strictly intended for adults aged 21 years and above. e2bt does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration process and again prior to the first withdrawal.

If e2bt discovers or receives credible notification that personal data belonging to a person under the age of 21 has been collected, the relevant account will be suspended immediately, all funds associated with it will be frozen pending review, and the data will be securely deleted in accordance with our data retention policy. If you believe a minor has registered on the Platform using false information, please notify us immediately at [email protected].

11 Third-Party Links

The e2bt Platform may contain references to third-party services such as payment providers and game studios. These third parties operate their own independent websites and privacy policies. e2bt is not responsible for the content, privacy practices, or data handling of any third-party site or service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of e2bt.

12 Policy Updates

e2bt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 7 days before the changes take effect.

The "Effective Date" at the top of this document indicates when the current version came into force. We recommend reviewing this Policy periodically. Your continued use of the Platform after the stated effective date constitutes acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how e2bt handles your personal data, please contact our Data Protection team using the details below. All enquiries are handled in English and are typically responded to within 14 business days.

Data Protection contact: [email protected]
Platform: https://e2bt.onl
Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)